Reviews & Reputation

How to Respond to Negative Google Reviews (+ Examples)

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Five-step diagram of the review response framework: pause, thank and name the issue, apologize for the experience, move it offline, keep it short

A negative review feels personal. But here’s the reframe that changes everything: your response isn’t for the reviewer — it’s for every future customer who reads it. Prospects read your replies while deciding whether to call you. A calm, professional response to a harsh review can win more business than ten five-star reviews. This guide … Read more

How to Get More Google Reviews (The Legitimate Way)

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Four-step diagram of the review request system: happy customer, gets your link or QR code, leaves a Google review, you respond to every review

Most local businesses don’t have a review problem. They have a review process problem: they do good work, customers leave happy, and nobody ever asks them to write about it. So the business sits at 14 reviews while a worse competitor has 300. This guide gives you a simple, repeatable, 100%-policy-compliant system for getting more … Read more